I for one, will never forget the images of one of America’s beloved cities, New Orleans drown in water after Katrina. The low lying areas were flooded after the levee broke. What resulted was a massive displacement of people – some
Effective Handling of Disasters – Lessons from Tylenol Poisoning and Malaysian Airlines
It was painful to watch the anguished families of Flight MH 370 as they awaited news about their loved ones. The news they got trickled out piecemeal fashion and was often wrong. Many people spoke on the airlines behalf and
Recovering from 9/11 – The Cantor Fitzgerald story
Of the many images of 9/11 seared in my mind is the CEO of Cantor Fitzgerald Howard Lutnick being interviewed on TV. The firm had lost over 600 employees in the attack and he survived because he had taken